Privacy Policy

Last updated: October 26, 2026.

CallShield helps adult children protect their parents from scam calls. This policy explains — in plain language — what we collect, how long we keep it, who processes it, and how you can ask us to delete it.

What CallShield does with call audio

CallShield routes calls through a telephony service and uses transcription and analysis services after the unknown caller presses 1 in response to the disclosure. The AI analysis service receives transcript text, not raw audio. Trusted contacts bypass screening.

• The live transcription path processes audio during the call.
• In the fallback recording path, a recording can be created and its URL can be stored with the call record. The system can also retain transcript text and AI analysis for caregiver review.
• This policy does not specify a provider-side audio deletion schedule.

In-call disclosure before any recording or AI analysis

Every inbound call to a CallShield-protected line from a number that is not on the caregiver's trusted-contact list first hears a short notice that the call may be transcribed in real time and analyzed for scam patterns. The caller is asked to press 1 to continue or 2 to end the call without any monitoring.

• Monitoring does not begin until the caller presses 1. Pressing 2 (or providing no input within the prompt window) ends the call without any transcription or AI analysis.
• Trusted contacts — the family members and friends you have explicitly added — connect straight through to the protected line without hearing the disclosure and without being monitored.
• Declining the disclosure or not answering the prompt ends monitoring. Calls from trusted contacts bypass the disclosure.

This is a product safeguard, not a legal determination. Recording, transcription, retention, and jurisdictional-scope compliance require attorney review of the specific jurisdictions in which the protected line and the caller operate, and is not a substitute for the consent rules of any particular state or country. The live-call disclosure feature does not by itself satisfy every wiretap, two-party-consent, or caller-notification rule that may apply.

Transcripts and caller-info retention

After a consented unknown call, your CallShield account record may contain transcript text, caller number, timestamps, risk details, and an AI-generated summary. If the fallback recording path is used, the record can also include a recording URL. Trusted contacts bypass screening.

• Records are kept while your subscription is active.
• This policy states that after cancellation, records are retained for 30 days and then deleted. This is a policy commitment; the app does not currently run a scheduled retention purge.
• If you request deletion sooner, see "How to request deletion" below.

Who processes the calls

Call audio and transcript data pass to service providers for telephony, transcription, and analysis. CallShield's policy says information is not shared with third parties for marketing.

Telephony carrier

The telephony provider connects and carries the call and receives the call details needed to provide that service. See the provider's privacy policy for information about its own records.

Transcription provider

A live-transcription provider receives call audio to convert it into text. Provider-side retention and deletion timing are not stated here.

AI threat-detection provider

An AI analysis provider receives the text transcript to identify elder-scam patterns and produce a summary. Only text transcripts are sent to this provider — never raw audio.

Account-holder consent responsibilities

When you register a parent's phone line through CallShield, you affirm that you have the consent of the protected person (or their legal guardian) to monitor inbound calls on that line. CallShield is intended for use by family caregivers on phone lines they (or the protected person) own. You are responsible for keeping that consent current.

How to request deletion

You can ask us to delete your account data at any time. Send a request to [email protected] with the subject line Data deletion request. This policy commits to a response and deletion of transcripts and caller records tied to your account within 30 days.

The policy's 30-day post-cancellation deletion and deletion-request timelines are commitments; this page does not describe an automatic scheduled purge or a provider-side audio deletion schedule.

Email addresses

CallShield collects email addresses from four places:

• Account signup — used to sign you in and send transactional account notifications (subscription receipts, cancellation confirmations).
• Lead capture ("Caregiver Guide") — used once to deliver the guide you requested.
• Family-notify form — used to alert a relative that a flagged call was captured on the protected line.
• Waitlist — used to send optional product updates. Every waitlist email includes an unsubscribe link.

CallShield does not sell, rent, or share email addresses with third parties for marketing.

Payments

Subscription billing and card details are handled directly by a third-party payment processor. CallShield never sees or stores your full card number, CVC, or expiration date — the processor handles card data directly and is responsible for PCI compliance. Please review the processor's privacy policy for how card data is handled.

Changes to this policy

If we materially change this policy, we update the "Last updated" date at the top of this page and, where appropriate, notify account holders by email. Continued use of CallShield after a change is posted constitutes acceptance of the updated policy.

Questions? Email [email protected].