How CallShield works
A plain-English walkthrough of what CallShield actually does — from the moment your parent's phone rings to the alert on your phone.
Create an account and choose a plan
Choose a paid plan and create a CallShield account from any browser — no hardware to buy and no app to install on your parent's phone. The account form asks for account details but no card. After signup, the selected offer continues to paid checkout, where a payment method is required; creating an account alone is not a free service or trial. See plans and prices.
Add your parent's phone number
During onboarding, you enter the phone number of the parent you want to protect. CallShield then provisions a dedicated CallShield number that forwards to your parent's real phone. Your parent keeps their same device, their same phone number, and their same routine — they just answer calls as usual.
Trusted callers bypass screening
A caller whose number is on the Trusted Contacts list is bridged straight through without the disclosure, transcription, analysis, or screening delay. Unknown callers hear the CallShield disclosure and must press 1 to continue. Pressing 2 or giving no response ends the call without monitoring, transcription, analysis, or an alert.
Consent starts the transcript-based review
After an unknown caller presses 1, the connection may include hold or setup time while live transcription and conversation analysis start. Legitimate automated callers may not be able to press 1 and will be ended without analysis. The analysis looks for scam behaviors commonly used in AI voice-clone calls — family or bank impersonation, urgency, secrecy, payment requests, verification-code requests, and account threats — not acoustic or biometric voice identity.
You get a qualified caregiver alert
When the configured risk threshold is reached, the Call Log can retain the transcript and AI analysis and send a caregiver alert. AI can miss a scam or falsely flag a legitimate call. The outcome is a risk signal for caregiver review, not voice authentication or a guarantee of detection. Here is an illustrative example of a flagged conversation: