Caregiver FAQ
Everything you need to know before protecting your parent from scam calls.
What happens to trusted and unknown callers?
A caller whose number is on the Trusted Contacts list is bridged straight through without the CallShield disclosure, transcription, analysis, or screening delay. An unknown caller hears the disclosure and must press 1 to continue. Pressing 2 or giving no response records the outcome and ends the call without monitoring, transcription, analysis, or an alert.
Can the screening delay a legitimate call?
Yes. After an unknown caller presses 1, the connection may include hold or setup time while live transcription and conversation analysis start. A legitimate automated caller may not be able to press 1 and will end without analysis; a legitimate human caller who presses 2 or does not respond is handled the same way.
How does the scam-pattern analysis work?
After the unknown caller presses 1, CallShield analyzes the live transcript and conversation for scam behaviors commonly used in AI voice-clone calls, including family or bank impersonation, urgency, secrecy, payment requests, verification-code requests, and account threats. This is transcript/conversation analysis, not acoustic, biometric, speaker-verification, or proof-of-cloning analysis. A resulting risk signal can flag a call for caregiver review and trigger a configured alert; it does not guarantee a particular call outcome. See How it works.
What transcript and analysis records are retained?
After an unknown caller presses 1, a call record can include transcript and analysis, caller number, timestamps, and risk details. The fallback recording path can create a recording and store its URL with the call record. The Privacy Policy states that records are kept while a subscription is active, retained for 30 days after cancellation, and deletion requests are handled within 30 days. Those are policy commitments; the app does not currently run a scheduled retention purge, and the policy does not specify provider-side audio deletion timing.
How do billing and cancellation work?
Solo is $19/month or $149/year for one protected line; Family is $29/month or $229/year for two protected lines. No card is requested on the account form, but a payment method is required at paid checkout. Signup alone is not a free service or trial. Cancel in the Dashboard; cancellation takes effect immediately, stops future charges, and does not refund unused time. See all plan features and prices and the billing terms.
Is CallShield free to use?
No. The free caregiver guide requires a name and email and is separate from the paid CallShield service. There is no free subscription tier or trial. The account form does not request a card; a payment method is required at checkout before a paid plan starts.
What scam patterns do the guides cover?
The guides cover common patterns such as grandchild emergency, IRS / Social Security impersonation, Medicare / health impersonation, bank impersonation, tech-support refund, romance, and sweepstakes scams. This list is not a ranking or frequency claim. Read the IRS, Medicare, or bank impersonation guides, or see all common scam-pattern guides.