Terms of Service

Last updated: October 26, 2026.

By creating a CallShield account or using the service, you agree to these terms. Please read them — they describe what CallShield does, what it does not guarantee, and what we expect from you in return.

What the product does

CallShield assigns a dedicated CallShield number to the protected line. Trusted contacts bypass screening. Unknown callers hear a disclosure and must press 1 before call monitoring and transcript-based conversation analysis begin. A call record may include transcript, caller details, AI analysis, and a caregiver-review flag. This analysis is not acoustic or biometric voice authentication and does not prove cloning.

What the product does NOT guarantee

CallShield is an assistive tool, not a guarantee.

• We do not guarantee that every scam call will be detected. Some calls will reach your parent's phone even with the service active.
• We do not guarantee zero false positives. Legitimate calls may occasionally be flagged, delayed, or sent to voicemail.
• The service is best-effort. Detection accuracy depends on the caller's tactics, the protected line's audio quality, and an evolving catalog of scam patterns. No AI classifies calls perfectly.
• Caregivers retain primary responsibility for the safety of the protected person. CallShield is one tool among many, not a replacement for caregiver judgment, call-screening habits, or other protective measures.

Account-holder responsibilities

When you register a parent's phone line through CallShield, you affirm that you have the consent of the protected person (or their legal guardian) to monitor inbound calls on that line. CallShield is intended for use by family caregivers on phone lines they (or the protected person) own. You agree to keep consent current and to remove a line from CallShield if that consent is revoked.

Plans, billing, and cancellation

CallShield is sold as a subscription. Billed through Stripe. No long-term contracts.

• Solo monthly — $19/month for 1 protected line.
• Solo annual — $149/year for 1 protected line.
• Family monthly — $29/month for 2 protected lines.
• Family annual — $229/year for 2 protected lines.

The account form does not request card details. A payment method is required at paid checkout, and signup alone is not a free service or trial. You can cancel any time from the Dashboard's Subscription section. Cancellation is effective immediately, stops future charges, and does not refund unused time.

Refunds

All subscription fees are non-refundable. No pro-rata refund or credit is issued for unused time if you cancel early, including an annual plan. Cancellation takes effect immediately. If you believe a charge is wrong, contact [email protected] and we will review it.

Availability

CallShield is provided on a best-effort basis. We do not guarantee 100% uptime, and we are not liable for missed scam-call detections or caregiver notifications during an outage, scheduled maintenance, or a third-party service interruption (telephony carrier, transcription vendor, or AI provider).

Acceptable use

When using CallShield you agree that you will not:

• Monitor a phone line you do not own or have authority over.
• Attempt to reverse-engineer, decompile, or otherwise extract source code from the service, except to the extent this restriction is prohibited by applicable law.
• Resell, sublicense, or repackage the service.
• Use CallShield to harass, surveil, stalk, or otherwise harm any person.
• Use CallShield to violate any applicable law or third-party right.

We may suspend or terminate accounts that violate these terms.

Liability

To the maximum extent permitted by applicable law, CallShield's total cumulative liability for any claims arising out of or relating to the service is limited to the amount you paid us in the 12 months immediately before the event giving rise to the claim. To the maximum extent permitted by applicable law, CallShield is not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, customers, opportunities, goodwill, or data.

Governing law

These terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these terms or the service will be resolved in the state or federal courts located in Delaware, and you consent to personal jurisdiction in those courts.

Contact

For questions about these terms, billing disputes, or anything else, email [email protected].